Privacy policy

 

STELLIO VENTURES S.L. (hereinafter, “MELLER”) provides users who access https://mellerbrand.com (hereinafter, the “Website”) with the following information regarding the processing of their personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”), and Organic Law 3/2018, of 5 December, on the protection of personal data and the guarantee of digital rights (“LOPDGDD”).

1. Who is responsible for the data processing?

Identity: STELLIO VENTURES S.L.

Tax ID: B66279118

Postal Address: Calle Aragón 247, 8007, Barcelona, Spain.

Email Address: info@mellerbrand.com

2. When do we collect personal data?

  • Through customer service channels such as our chatbot and email address info@mellerbrand.com.

  • Via subscription forms for receiving our commercial communications.

  • Through the purchase, use, and enjoyment of our products.

  • From your interaction when rating our products and services through reviews.

  • By using and navigating our Website: our platform installs cookies that collect information about browsing. For more information, please refer to our Cookie Policy.

3. For what purposes and on what legal basis do we process personal data?

MELLER processes Users’ personal data based on the purposes and legal bases outlined below:

Purposes Legal Basis

To correctly manage the purchase of our products, including invoicing and shipping, as well as redirecting to the corresponding payment platform. MELLER will not process customers' financial data, such as credit card numbers.

To manage any incidents or claims related to the purchased product and its returns.

To detect and prevent fraud or any other unlawful activity.

Manage and fulfill the contractual obligations formalized between clients and MELLER, as well as the legal obligations required of MELLER in accordance with applicable regulations.

 The execution of the general terms and conditions accepted by the Users who have purchased our products. This is the execution of a contract in which the User is a party (Art. 6.1(b) GDPR); and compliance with applicable legal obligations (Art. 6.1(c) GDPR).
To provide customer service through the channels enabled at any time (email, phone, social media profiles, etc.) to address and resolve any information requests, incidents, or queries related to MELLER. The consent of the Users when they contact MELLER or browse its Website without having purchased products (Art. 6.1(a) GDPR); and compliance with legally enforceable obligations (Art. 6.1(c) GDPR).
To keep Users informed about MELLER’s products, news, promotions, and events through electronic communications for advertising and promotional purposes. The consent of the Users (Art. 6.1(a) GDPR) or MELLER’s legitimate interest in regularly informing customers about products, promotions, and/or news when they have purchased products (Art. 6.1(f) GDPR).
To improve MELLER’s service quality by sending invitations to customers to rate the products and services received, ensuring verified opinions, publishing these ratings on the Website, and analyzing them. MELLER’s legitimate interest in understanding customer satisfaction levels to improve its products and services (Art. 6.1(f) GDPR).

To enable proper navigation on the web application, ensure its security, customize criteria, and remember them. Additionally, to perform usage analysis, marketing, and/or advertising actions, such as online advertising and reminders to recover abandoned shopping carts (remarketing cookies).

Refer to the Cookie Policy.

 MELLER’s legitimate interest (Art. 6.1(f) GDPR) in maintaining the Website’s security, accessibility, and usability for technical or preference cookies chosen by the User; and the User’s consent (Art. 6.1(a) GDPR) for analysis, marketing, and/or advertising cookies.

4. How long do we retain personal data?

Personal data will be processed for the period necessary to fulfill the purposes outlined in this privacy policy or until Users withdraw their consent or exercise their right to deletion. Additionally, personal data will be retained in accordance with legal and regulatory requirements.

Once the applicable retention periods have expired, the data will be securely blocked for the duration of the statute of limitations for actions arising from the various processes, and for formulating, exercising, or defending claims.

5. To whom may data be disclosed? Are there international data transfers?

MELLER may disclose data to third parties for formulating, exercising, or defending claims when necessary upon receipt of the corresponding legal request from the competent authority and in application of a legal obligation; or in MELLER’s legitimate interest in defending its legal, reputational, or other interests. Additionally, data may be disclosed to payment platforms acting as Data Controllers.

When hosting data on our systems, service providers acting as Data Processors may process it. We have entered into appropriate processing agreements with them, ensuring confidentiality, and the secure deletion, destruction, or return of information.

International data transfers conducted by MELLER will comply with data protection regulations. Specifically, transfers will adhere to the 2021 Standard Contractual Clauses or an adequacy decision issued by the European Commission under Art. 45 of the GDPR.

 

6. What are Users' rights?

Users should know their rights regarding personal data processing:

  • Right of access: Users may inquire whether MELLER processes their personal data and, if so, access it.

  • Right to rectification: Users may correct inaccurate data or complete incomplete data held by MELLER.

  • Right to erasure: Users may request the deletion of all their data. Note that the data will be blocked to prevent further processing but may remain available for addressing legal responsibilities arising during their retention period, after which it will be permanently deleted or anonymized.

  • Right to restriction: Data will only be retained for claim formulation or defense.

  • Right to object: Processing will cease unless legally justified or necessary for claim formulation or defense.

  • Right to withdraw consent initially given: If the User has given us their consent for any specific purpose, such as receiving commercial communications, they may withdraw it at any time, without affecting the legality of the processing based on the consent prior to its withdrawal.

    The withdrawal of consent can also be exercised concerning the use and downloading of cookies. Users may withdraw their consent by setting their preferences in the cookie management panel or in the settings of the web browser used, as outlined in the Cookie Policy.

  • Right to data portability: Users may request data transfer to another data controller when the processing is contract- or consent-based and automated.

  • Right not to be subject to automated decision-making:

To exercise these rights, contact info@mellerbrand.com or send written correspondence to the postal address indicated in this policy. Users may also lodge complaints with the competent supervisory authority.

7. Additional Information

  • Children’s Data: We do not intentionally collect information from minors. Parents or legal guardians may contact info@mellerbrand.com if they believe a minor has provided personal data to MELLER.

  • Third-Party Data: Users guarantee they have informed and obtained consent from third parties whose data they provide to MELLER.

  • Links: The Website may contain links to other websites that MELLER considers of interest. MELLER is not responsible for the data processing carried out by third-party domain holders.

  • Updates: User data processing will adhere to this privacy policy. Updates will be communicated to Users as necessary.

 

Last Update: January 14, 2025.